Hello and welcome to week two of my How To Series. This week is all about Business. And today’s topic I would like to discuss is Manners. Please and Thank You’s is a very important subject so let’s dive right in…
It does not matter if you are working digitally or in person with people every day.
Please please please use your manners.
Please, Thank You, Your Welcome. No Thank You. My pleasure. I’m not interested.
This all matters!
Are you with me?
Proper spelling of names, texts and voicemails are definitely included when it comes to manners. If you are texting make sure a happy tone is felt through the text. Not the bad mood you may happen to be in at the moment. However, make sure a text is the proper way to connect. I would prefer an introductory email then if the situation feels right move to text. This in my opinion is the right way of contact. However, every situation differs.
I know we’ve all received an email or text with “that tone”! Wasn’t it awful? Absolutely! So please do not be the person on the other end sending them because they are awful to read when you are the one in a happy mood. No one needs a Debby Downer especially when it comes to your business.
Have you ever had multiple that feels like hundreds of emails go back and forth with a client/customer? With my experience those emails are usually regarding the budget or creative. Did you then loose the deal? I have definitely been there a few times. You put in all of this hard work and then nothing!
I am telling you this is a good thing and it is all ok. Each deal lost will in turn create the possibility and opportunity for a better one. I am telling you the honest truth. However, it was hard to take the first few times. I am not going to sugar coat it!
We live in a crazy crazy world right now so let’s just be happy and kind towards one another. Speaking of HAPPY! Check out what I posted on my Instagram Stories this morning.
First impressions are everything and keep in fact the six degrees of separation. In Vegas it is more like one or two. Everyone is connected here! And so is everyone in the digital world. Make sure to always leave a lasting impression. You never know where you or that contact will end up next.
If you make a mistake just admit it and honestly is always the best policy. If you lose that deal always thank them for their time and that you look forward to seeing or hearing from them soon.
Lastly, once your emails have led to that Zoom video call or an in person meeting always ALWAYS introduce yourself by your first and last name. It’s sooo much more professional and proper. It’s never “Hey! I’m Kelly” it’s “Such a pleasure to finally meet you. I am Kelly Ann Gorman”. See that? Sounds much better.
Question! Have you ever been in an uncomfortable position where someone did not use their manners? Have they spammed your inbox? Did they still harass after you politely declined?
Sharing is Caring. “Please” leave your story in the comments below and Iet’s talk about it.
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And speaking of Business this week…